There are two ways to remove somebody's access to EaseLog, and they are not the same. Choose deliberately.

Deactivate or delete

Deactivate Delete Access Removed Removed The user record Kept, marked inactive Removed Reversible Yes No

Deactivate is the safer choice in almost every case. It stops access immediately while keeping the record of who the person was and what they had.

Deactivate a user

1. Select Users & Roles in the left navigation.
2. Select the checkbox next to the user.
3. Select Deactivate in the bar at the top.

Figure 1. The Users & Roles page showing the user table with Name, Email Address, Role and Status, the All, Admin and Viewer filter chips, and the Invite New User, Delete and Deactivate actions.

Their Status changes from Active. They keep their place in the list and can be reactivated.

Delete a user

Follow the same steps and select Delete instead. This removes the user record.

Which to use

Deactivate when:

• Somebody has left, or moved to another team.
• Somebody is on extended leave.
• You are investigating and want access stopped now, with the option to restore it.
• You may need to show later who had access to this audit data and when.

That last one matters more than it first appears. EaseLog is a compliance tool. Being able to answer "who could see this, and when" is part of what it is for, and deleting a user removes part of that answer.

Delete when the account was created in error, or a record retention policy requires the account itself to be removed.

Removing access on the day it changes

When somebody leaves or changes role, deactivate them the same day. Audit data is exactly the kind of data that should not remain reachable by somebody who no longer has a reason to see it.

If somebody only needs to lose access to part of the data, do not deactivate them at all. Remove the environments instead. See Giving a User Access to Environments.

The controls stay unavailable until you select someone

Delete and Deactivate are greyed out until at least one user is selected. Select the checkbox next to a user first.

Note

Deactivating a user does not remove the audit records showing what that person did. Those stay in the audit trail, which is the point of an audit trail.